Sukiru Support

Account Management

Manage your account settings, security options, and personal information all in one place.

Back up your data

You don't really need to use this feature as all your data is automaticaly stored in the cloud.
We've built this feature for when we roll the app out to parts of the globe where internet connectivity can be an issue and isn't always a given.
This way users can backup their data via bluetooth to another device or to external storage, just in case they're disconnected for long periods of time and are concerned they lose their device and data.

Change your password

If you've registered using your email directly (and not your Google, Apple or Microsoft account), you can use this screen to update your account password. In other cases, you can update your password through the respective platform.

Biometric authentication

You can choose to secure areas of the app using your devices' biometric authentication such as fingerprint or face recognition.
This is optional but adds an extra layer of security to your data and the app. You can choose to secure the whole app or just specific areas such as your payments or client reports.

Online profile form

This is where you create your Sukiru space on the web. You'll need an online profile form to offer appointments, accept payments and allow clients to update their own information.

Verification & Payment settings

Creating an online User profile allows for uploading images for your banner and adding links to your socials. As an app that can be used freely this obviously opens the online profile up to misuse.
To this end, in order to publish your online User profile and make it visible to the world, you'll need to create or connect a Stripe account for verification. It reduces bot accounts and helps with accountability.
Also, in order to accept payments and deposits from your clients you need to have a valid connected Stripe account. We have no control over your account and payouts are controlled by you. We merely faciliate payments to your account if you request payments from your clients.

Updating Your Profile

Want to update your name, the country you're in or if you're tattooing or doing permanenet makeup (or both)? You do this in the profile section of your account settings.
Choosing tattooing, permanent makeup or both will help us tailor the app to your needs and show you relevant content, inks and features in the app. You can change this at any time so feel free to experiment with it to see what works best for you.

Manage Studios

Each time you book an appointment, you book it against your current studio. This is useful for when you work across multiple studios, locations or conventions and want to keep your records accurate.
You can add as many studios as you like and select the current one you're working from in this screen.
You select your current location with the icon next to the location. To mark a location inactive if you stop working there, update the studio and toggle the active option.

Palette Settings

Your palette settings allow you to set when you'd like to be notified about inks being open too long or recalls on your inks.
In most cases inks should be used within 6-12 months of opening and disposed of after 12 months but this can vary based on manufacturer guidelines and your own preferences.
For recalled inks, requiring one match (the ink name and brand) is usually sufficient as not all batch and lot numbers are available when a recall is raised. This way you can determine if the ink affected, matches the recall.
It also means if you forgot to input the batch or lot number when you added the ink to your palette, you will still be notified of a recall against this ink.
You can set these to what works best for you and your practice.

Set your Suppliers

As part of your records you're going to want to know where your inks came from. This is especially important if you want to be able to trace back any issues with inks to the supplier you got them from.
Select or remove the suppliers you use (a simple tap on the name). This tailors the app to list only the suppliers you use when adding an ink, the alternative is scrolling a complete list of suppliers.

Set Ink Brands

Choose the ink brands you use to add the inks to your palette. This tailors the app to list only the ink brands you use when you add or search for an ink and beats scrolling the entire list.

Appointment Settings

These settings allow you to set your defaults when it comes to creating an appointment, which makes the process more streamlined.
Set the approximate times you start/end your day and if you want to include payments in your appointment details. Including payments allows you to record any payments made by clients, but doesn't require you to use it.
You can also set the default expiry time for an offer for when you offer appointments to your clients, you can also update this when creating the offer.
When an offer expires the client can longer respond to it.

If you want to have all your appointments automatically added to your device calendar you can set this here too. This is optional but can be useful if you want to see all your appointments in one place and get notifications from your calendar app.
It also ensures if you ever delete the app or lose your phone, you'll have all your appointments in your own calendar.
Allow the app permissions when prompted, and select the calendar you want to use for your appointments.
We recommend creating a separate calendar for your appointments to keep them organised and separate from your personal events. But if you have an existing calendar with appointments, you can use this and there is the option in the app to convert calendar appointments to app appointments.

Appointment pre-sets allow you to create default times and durations for your appointments. Helpful if you have standard appointment lengths and times that you can select when creating an appointment instead of having to set the time and duration each time.
These will appear as options to select when creating or editing appointments, it speeds up the process of settings times.

Delete your account

If you'd like to delete your account you can do so in this section (bottom of the screen). Please note that this action is irreversible and all your data will be permanently removed. If you have any issues or concerns about your account or data, please contact us.

Get setup

This is the same process that appeared on the Home screen when you first started off. You can always go in to continue with your setup.
It's basically guides your through screens to selecting your preferred way to work, inks, suppliers and preferences.

Contact - Get in touch

Want to chat, ask a question, request an ink or supplier be included, suggest a feature or report a bug? You can do this from the Contact screen.

Help & Faqs

Where you are now. We'll continue to update the docs as new features and videos are released.

Subscribe to your YouTube channel for updates and new videos on how to use the app and its features. Sukiru YouTube Channel

Working with clients

Sukiru shines when it comes to centralising your client information and sessions.

Having all your clients information, sessions, inks, notes, payments and patch tests in one place makes managing admin so much easier.

Patch tests

Create and manage patch tests

Creating a patch test

Creating a patch test is merely a case of recording the inks used, the site of the patch test and any notes you want to add. You can also add images of the patch test site and add attributes to the image to show which inks were used where.
Once the test is complete you can then record the results against the inks you used in the test.

You can create a patch test for a client from the client dashboard or in an already created session.
Sometimes you'll be creating a patch test for a client before the actual appointment is created, in this case create the patch test for the client and if and when an appointment is created, you can assign the patch test to the session.

To create a patch test you'll need to specify the Site of the patch test (area on the body).
Add a note about the patch test if required.
Select the inks being used in the patch test from your palette picker.
Save the patch test.
To remove an ink from the patch tests simply swipe it to the left and tap 'Save'.

If you want to add image to the patch test ensure you've saved it first. You can then add photos or images to it (in the images tab)

As patch testing is an important process we recommend you read up about the process of patch testing, we've included some relevant information which can be launched from the patch test tab.

It's also important to note which inks are used and since inks can look similar we've added the ability to add ink attributes to images in patch tests.

First add your image or photo of the patch test site.
Tap the image in the ink location.
You'll be prompted with the list of inks in your patch test.
Choose one or alternatively if you're just making notes you can add your own attribute.
You can move the attribute around the image to the area you want it to be, by default it appears in the area you tapped on the image.
To remove an attribute, select it and choose to remove it.

Once you've added the inks/attributes you can save the image. The attributes (or notes/inks) are saved with the image but are not part of the image itself.
When you view the image again the attributes associated with it will be loaded in a layer above the image in the locations you left them in.

If you'd like to include an image with attributes in a patch test report, you can choose to create an image with attributes. This creates a new image with the attributes as part of the image. This image can then be selected when creating reports.

Recording patch test results

You'll probably have your own methodology for performing patch tests according to your local or organisation regulations and this will affect how and when you grade and record patch test results.
To record your results, select the patch test and then select a result for each ink tested (this sets the result date for that inks as the current date), a note can be added specific to the result too if neccessary.
You can also choose to set all the results to a single result automatically using the on screen option if this happens to be the case.

Note: We've added a generic selection of possible results which covers most grading options. As we're not dermatologists this should suffice for determining if an ink should be used on a client.
Patch test grade results may differ between regions, if you feel other result options should be available, get in touch to discuss.

Generating patch test reports

To generate a pdf report of the patch test at any stage, choose generate report on the patch test.
You have some options to include any patch test images in the report, notes made and specific palette ink information eg, supplier, batch, lot number.
If you'd like to print out the report and have your client sign it for record keeping purposes you can also choose to add a signature box to the report. (in app forms may come later)

Removing patch tests

To delete a patch test select the 'more' option next to an individual patch test in the list and choose 'Delete'. This will remove the entire patch test and images associated with that patch test.

Assigning a patch test to a session

If you've created a patch test, are happy with the results and proceed to make an appointment for the client, you can assign the patch test to the session. This helps group all relevant data. You patch test will still be viewable under the client dashboard but will show that it has been assigned to a session. It will also be available in the session information screen.

Your Palette

Working with your inks

Adding inks to your palette

Your 'Palette' on the palette screen are the inks you are currently working with and are open for use.
The first time you add inks to your palette you'll be prompted to select the ink brands you use (unless you did so in the Setup guide in your home screen). This tailors the app to the ink brands you use when you add an ink instead of scrolling a complete list of ink brands.
It's worth adding the suppliers you work with in your settings too for the same reason.

Once the app has updated the information you can select an ink brand and view the inks available from that brand. You can also search for an ink by name.
To view information on an ink select the info icon next to it.
To add an ink to your palette, select it, choose the supplier you got it from and other available details.
The default open date defaults to the current date but you can change this if you opened the ink on a different date. This is important for tracking how long an ink has been open for and getting notifications when it's been open too long.
If you've just recieved the ink but aren't opening it just yet then choose the Unopened ink option. The ink will be added to your palette but won't appear when adding inks to sessions until you select it and Mark it as opened.

Ink lot and batch numbers are available on your ink labelling and are important for tracking inks in the case of a recall.
In some cases only one or the other is available, add what information is available to you.

Manufacture and expiry dates are also available on your ink labelling and are useful for tracking the age of your inks and getting notifications when they're expiring or expired.
If there is no manufacture date the app defaults to a few years prior to the expiration date.

None of the above information is required to add an ink and defaults are set to make it as quick and easy as possible to add inks to your palette, but the more information you add the better the app can help you manage your inks and keep you informed about them.

Viewing inks in your palette

Once an ink is in your palette it starts being tracked for expiry dates and ink recalls.
You can view information on your ink by selecting it which loads the Ink information screen.
Details you've added, available documents and ink attributes, recalls, and sessions the ink was used, in are available in this screen.
If you're' running low you can choose to Add to Supplies which adds the inks name to your General (home screen) notes under Supplies as a reminder.
Some inks have additional information about the ink and brand. You can access this from the Ink Hub link on the screen (only visible if it has addtional info available).

You can close or remove an ink from this screen, an ink can only be removed from your palette if it hasn't been used in any client sessions or patch tests.

Working with Custom palettes

Custom palette options are available from the Palette screen or on individual inks. When you add inks to a client session you get to select inks used from your palette.
To make this easier we've created custom palettes. Have a set of inks you use in certain cases? You can create a custom palette containing those inks.
When you select inks for a session you'll see your custom palettes and selecting one or many will add any inks in your palette that match inks in your custom palette, to your session.

Custom palettes are just collections of frequently used inks, removing or adding them has no effect on your actual Palette.

Creating a swatch

In instances where you want to use your palette colours in a digital drawing you can generate a swatch file. This can also be done for a specific session or custom palette.

Save the swatch file and import it into your digital drawing app like Pro Create or Photoshop.
Colours viewable in the app are generally taken from manufacturer swatches and marketing material and not guaranteed to look like the actual ink when applied to the skin.

Palette history

When you close an ink in your palette, it's removed from your default palette screen. The reason and date of removal are recorded.
It's still available in your Palette history and can be accessed, viewed and reinstated from this screen if required. It will also continue to appear in session reports and tracked for recalls.

Diary & Bookings

Working with your diary

An overview

The Diary screen is a calendar overview of your appointments past, present and future. You can view it in a month, day or week mode as well as a scrollable schedule.
To edit or view an existing day in (in Month view), select the day. Appointments on the day appear below.
You can select an appointment to edit it, or choose the more icon to view the clients' dashboard, view the session or delete the appointment.


Calendar indicators :
Green

Note: While a dormant appointment tab is also grey, it doesn't appear in your diary, only in your client dashboard, so don't confuse the two.

Creating an appointment

It's worth noting that you can create appointments in the diary screen but also from a clients dashboard (called a session). Both take you through the same process.
You can manually create an appointment in your diary directly or offer a client appointment dates, in which case the appointment is only created once they respond.
We'll start with creating an appointment directly.

From the Diary screen select the date you wish to add an appointment on and press the + Appointment button.
You'll be prompted to select a client from your client list to create the appointment for.

The appointment type defaults to 'Appointment', you can also set 'Consultation', this just distinguishes the colours you see for the appointment in your diary.
A description of the appointment is required, while the area, quote and deposit are optional.

We're creating an appointment directly so we'll ignore the Offer dates option for now.

The studio defaults to your current default studio (selected in your Settings), if you have more than one studio added you can select the studio name and choose the relevant location.
If you've added pre-set appointment times in your Settings you'll see them here and can select one to set the time and duration if relevant.

Select a date if it differs to the one visibile, on mobile this will pop up a calendar from which to select the date, on a tablet you can select the date directly from the calendar on your right.
Set the start and end time for the appointment if not already set to the appropriate time.

Another option for setting the times is available by selecting the icon on the right of the time.
This provides a day view of the date, you can select an open time slot on the view, choose the start time from below and then select and end time slot and do the same. Select done when the times are set.

If you're accepting a deposit or payment in person you can select the payments area and add the amount.
If your client has a recorded email address you can choose to send them an appointment confirmation.
This option can be adjusted in your Appointment Settings.

Select Save to save your appointment to your calendar (and if relevant send an email). If you've enabled your device calendar in your Settings it will save it there too.

Editing an existing appointment

From the diary screen or client dashboard select the appointment/session.
The process is very similar to creating and appointment except you can adjust details and then save them.

Dormant appointments

In some cases a client may postpone an upcoming appointment. In this case you'll want to free that time up in your diary but possibly don't yet have a new confirmed date for the client.
If you have notes, payments or images associated with the appointment you probably don't want to delete it and lose all that info.

In this case you can mark the appointment as Dormant. Select the appointment from your diary screen and in addition to the 'Appointment' and 'Consultation' tags at the top of the screen, you'll notice a 'Dormant' tag (grey).
Select this and update the appointment.
This removes the appointment from your diary screen and calendar device but doesn't remove any details.

When the client is ready to give you some dates/times you can find the appointment in their client dashboard under Sessions, select it and update it as an 'Appointment' with the new dates.

Deleting an appointment

In your diary screen select the date of the appointment. Next to the appointment select the 'more' icon and choose to Delete the appointment.

If there are any associated payments with this appointment you will be prompted if you want to delete them too or keep them ie. you're keeping the deposit.
You'll also be prompted as to whether this is a 'No show', 'Cancellation' or 'Other'. Choosing either of the first two generates a note in that client's dashboard together with the date, for your records.

Deleting an appointment removes all notes and images associated with the specific appointment.

Offering Appointments

How to offer your clients appointment slots from your online profile via email or using a booking link.

There are several ways to add appointments to your diary :

Creating Offered Appointments

You create an offered appointment in the same way as creating a normal appointment except you toggle the 'Offer dates' option and add one or many date/time slots and send the client an email with those options.
Once you've toggled the 'Offer dates' option you can select a date and time and 'Add' it it to the offer, you can do this multiple times to add multiple options for the client to choose from. If you want to remove an offered date just select the 'X' next to it.

Next you can choose to require a deposit to confirm the appointment, you do this by adding a deposit amount. In this case the client will be prompted to pay the deposit via Stripe once they have selected a time slot. Once they pay the deposit the appointment is confirmed and added to your diary.

Note : Offered appointments still appear in your diary visually as a Yellow indicator, for all the dates that were offered to the client. They aren't added to your device calendar though.
If the appointment request is removed, all the offered dates are removed, if it's confirmed then the confirmed date turns into an appointment, signalled by a Green indicator in your diary, the other offered slots are removed.

If you've set a deposit amount you'll also have the option to pass on the Sukiru platform charge to the client, this adds the charge to the deposit amount the client pays.

Preview your offer.
Confirm the deposit amount, the dates/times offered.
Confirm the time in which this offer expires.
Choose whether to pass the platform fee to the client (adds it to their deposit total). Add an optional message your client will see with this offer.
Send the offer or Cancel to change dates or the deposit.

If the client has an email on record they'll be sent a booking/payment link to select a date and pay the deposit if required. If they don't have an email on record you can copy the booking link and pass it on to them via social media and so on.
You can also generate a QR code for the booking link which the client can scan if you're doing a process in person.

Once you've created the request you can track it from the Home screen under your 'Your Requests'. Pending requests, responses, expired requests and requests that need attention are all tracked here. In most cases you'll get a notification when any event occurs that requires your attention.

Verification & Payments

Sukiru uses Stripe Connect to securely verify artist accounts and help keep our community safe.
Verification helps ensure profiles belong to genuine artists and enables you to publish your online profile, offer bookings, and accept secure payments and deposits from clients.

Why do I need to verify my account?

• Verification helps reduce spam and impersonation.
• It allows clients to have more confidence that they are interacting with a genuine artist.
• It enables online profiles and booking features.

Why does Sukiru use Stripe?

• Stripe provides secure identity verification and payment infrastructure.
• Sukiru does not store your banking details.
• Your Stripe account is separate from your Sukiru account.

What happens after verification?

• Your online profile can be published.
• You can offer clients appointment dates via your online profile.
• You can accept deposits and payments securely.

What is Stripe?

Stripe is a payment processing platform that allows you to accept online payments securely.

How is Stripe used in Sukiru?

Sukiru integrates with Stripe to facilitate verification & seamless payment processing for your clients. This integration allows clients to pay deposits when offered dates, or make payments for an appointment, aftercare or other products.

You maintain full ownership and control of your Stripe Connected Account, including access to your Stripe dashboard, account settings, and payout preferences. We do not operate or administer your Stripe account. Our integration with Stripe is strictly limited to enabling and facilitating payment processing and the transfer of funds to your Stripe account.

You'll need to have your Online user profile setup to accept payments via Stripe in the app, this is because the payment links we send to your clients are generated from your Online profile and are unique to you and your Stripe account. If you don't have an Online profile setup you can still accept payments by other means and add them manually to client sessions to keep track of your finances, but you won't be able to send payment links to clients for online payments.

Stripe Fees

Stripe charges a fee for each transaction processed through their platform. The fees vary depending on your location, the type of card or process used and the type of transaction, but generally include a percentage of the transaction amount plus a fixed fee.
You can view a breakdown of Stripe fees here : Stripe Pricing
It's important to review Stripe's pricing page for the most up-to-date information on fees in your region and for your specific use case.

For Core users (bascially anyone not on a Premium subscription plan) Sukiru applies a platform fee on top of the Stripe fees. This is to cover the costs of emails, storage and maintaining and developing the platform.
You can view the breakdown of Sukiru fees here : Sukiru Platform Fee
For Premium users there are no platform fees, you just pay the Stripe fees.

Connecting or creating your Stripe account

Connecting or creating your Stripe account is simple and can be done in a few minutes. You will need to provide some basic information about your business and bank details.
In Settings, select the option 'Verification & Payments'.

You can learn more about Stripe and it's fees by selecting the link provided.
To connect an existing Stripe account or create a new one, select 'Set up Stripe', this will launch a browser to the Stripe connect page. Follow the instructions to either connect your existing account or create a new one.

In some cases Stripe will require you to verify your identity by submitting some form of ID. This is a requirement by Stripe and not Sukiru, if you have any issues with this process please contact Stripe support.
If you have outstanding issues on your Stripe account you'll need to verify these before you can use Stripe payments in the app, you can check for any outstanding issues in your Stripe Dashboard. If you have any issues with this process please contact Stripe support.

You maintain full ownership and control of your Stripe Connected Account, including access to your Stripe dashboard, account settings, and payout preferences. We do not operate or administer your Stripe account. Our integration with Stripe is strictly limited to enabling and facilitating payment processing and the transfer of funds to your Stripe account.

Accepting Deposits

When offering appointment dates to a client you can choose to require a deposit to confirm the appointment.
If you select this option the client will be sent a payment link to pay the deposit via Stripe. Once they pay the deposit the appointment is confirmed and added to your diary.
For Core users you can choose to pass on the Sukiru platform fee to the client, this adds the fee on top of the deposit amount the client pays.
For Premium users there is no Sukiru platform fee so this option doesn't apply.

You can see outstanding or paid deposits in Your Requests on the home screen. In most cases you'll receive an app notification when you receive any payments.

Note : You can remove offered dates and any associated deposit by removing the request in the ' Your Requests' screen.
This can only be done if the the client hasn't paid the deposit, if they have paid the deposit you'll need to refund the payment in your Stripe Dashboard and then remove the appointment manually in the app.

Requesting Payments

If you're not offering dates but want to accept a payment from a client, either in person or otherwise, you can navigate to the client's dashboard and select 'Request Payment'.
You can enter the amount and description for the payment request and send it to the client. The client will receive a payment link to pay via Stripe and once they pay you'll receive a notification and the payment will be added to the client's profile and session if relevant.

When requesting a payment you can add multiple items to the payment request, this is useful if you're requesting payment for multiple products or services at once. The client will see a breakdown of the items in the payment request when they receive it.
Once again you have the option to pass on the Sukiru platform fee to the client if you're a Core user, this adds the fee on top of the payment amount the client pays. For Premium users there are no platform fees so this option doesn't apply.


Note 1 : You can remove payment requests in the ' Your Requests' screen.
This can only be done if the the client hasn't made the payment, if they have paid the payment you'll need to refund the payment in your Stripe Dashboard.

Note 2 : You don't have to create a payment request to accept payments in person, if they pay cash, card or voucher directly you can simply add the payment manually to the client's session if relevant.

Viewing Payments

You can get an overview of all your payments in the Payments section (available on your home screen), this includes payments made via Stripe and manually added payments for in person payments.

You can also view payments for individual clients in their client dashboard, this includes payments made via Stripe and manually added payments for in person payments.
When generating reports for a session you have the option to include payment information in the report, this includes payments made via Stripe and manually added payments for in person payments.

You have a tab for viewing 'All Payments' and a tab for 'Stripe Payments' in the Payments screen, this allows you to view all payments or just payments made via Stripe if you prefer.
'All Payments' includes payments made via Stripe and manually added payments for in person payments.
'Stripe Payments' are payments made using Sukiru's Stripe integration, it also includes the status of the payment and whether or not it's available to be paid out, pending or paid out.
You can select any transaction to view more details about it. This information comes directly from Stripe.

Payment Reports

You can generate a report of your payments in the Payments screen or for an individual client in their client dashboard. This includes payments made via Stripe and manually added payments for in person payments.

There are various options for the report, including date range, whether to show client details, payment methods and payment types.

Your Requests

The overview on your home screen summarises the status of your active requests.
These are requests you've made to your clients such as offering appointments, deposits, payments and asking them to update their information.

How your requests are displayed

The status of a request changes if the client responds to it or if it expires.
In most cases you'll have recieved a notification when a client responds to any of these requests.

The overview is grouped by :

Awaiting Response
• These are requests that haven't had a response yet.
  They include offered appointments, deposits, payments and requests for clients to update their informaiton. They are considered 'Pending'.
  Selecting this category will show you all requests that are awaiting a response from your clients.
  You can remove or update these requests if the client hasn't responded.
  
  
Requires Attention
• Requests that have expired or have received a response that requires your attention are grouped here.
  This includes offered appointments that have expired without a response, clients requesting different dates for offered appointments and clients declining offered appointments.
  You can remove or update these requests if the client hasn't responded.
  
  
Completed Requests
• When a client responds to a request and confirms an appointment, pays a deposit or payment, or updates their details, the request is automatically marked as completed and moved to this section.
  You can view the details of completed requests in the notifications screen, no further action is required.
  For offered appointments, the selected appointment will be added to your diary.
  For deposits and payments, you can view the transaction details in the Payments screen.
  Client details that have been updated will be reflected in the clients profile.
  

The Client Request screen

You can view requests that are 'Awaiting Response' or 'Requires Attention' by selecting the relevant category in the overview.

Offered appointments (with and without deposit requests), Payments and Client information requests are shown in their respective tabs.
For more detailed information on offered appointments and payments select the request and view the details.

Each request has a 'more' icon that will allow you to do things like :

• Remove the request
• Update the request
• View the request details
• Resend an email to the client
• Copy the request link (url)
• View a Qr code for the request (if the client is present to scan it)

Note:

If you've enabled declining offered dates in your User profile Settings and a client declines the appointment, the request is considered completed.
Check your notifications for any reason they may have given.
Your Notifications screen (home screen, top right bell icon) provides a record of the results of your requests.

Frequently Asked Questions

Quick answers to common questions about our platform.